FAQ

Discontinued Colors:

We have discontinued out previous princess and queen collections due to changing the company's current acrylic formula. 

SHIPPING:

All orders are packaged within 1-3 days after the item(s) are purchased. We try to get orders out as soon as possible. We ship orders out M-F. Check emails for tracking information and updates. Holiday season may cause a delay in processing. Please be advised that during holidays and promotional sales, orders may take 1-5 days to be processed. 

U.S shipping: 3-5 business days after package has been scanned into USPS system. Weather conditions and global pandemics may cause a delay in shipment. 

International shipping: We ship worldwide through UPS. Please allow 1-3 days for processing and 3-7 business days for shipping.

RETURNS:

No Returns available. If there are any issues with your order as in missing items, broken items, or incorrect items, please email us at ycleptnailco@gmail.com with your order number and a description/picture of your issue for further assistance. We provide store credit or replacement item(s) for missing items. There are also no refunds for virtual or in-person classes.

Everything sold is final sale.

MISSING PACKAGE/UNDELIVERED PACKAGE:

Once items are in USPS facilities, Yclept Nail Company is not responsible for missing packages or undelivered packages that are marked delivered. Please contact your local USPS for further assistance. All packages are insured. Once you have filed a claim with USPS, please send us the claim number for a store credit or a replacement package (if possible). 

STOLEN PACKAGES:

Yclept Nail Company is not responsible for any stolen packages. 

Please contact your local USPS for further assistance. All packages are insured. Once you have filed a claim with USPS, please send us the claim number for a store credit or a replacement package (if possible). 

Packages Delivered to Incorrect Address:

If package(s) have been delivered to the incorrect address OR has been signed by someone else OR has been signed by someone who claimed to be the receiver, you will need to contact USPS for further assistance. Please file a claim with usps. Once claim is filed and case is completed, our company will then file a claim with shipsurance and give the receiver of the package store credit. 

DAMAGED ITEM(S):

If by any chance our items were damaged during the process of USPS delivering your package, please contact your local USPS and file a claim. Once claim is filed, please contact us with your claim information for store credit. All orders are insured through shipsurance. 

Incorrect address:

If a customer's package is sent back to our facilities OR the incorrect address was given, please inform us immediately. If the shipping label has already been created, the customer will have to pay for another shipping label. An invoice will be sent to the customer's email to pay for the new shipping label. 

If your order is sent back to our facilities, the customer will have to repay a new shipping fee in order for the package to be sent back out with a new tracking number.

CONTACT:

For any questions or concerns, contact us at ycleptnailco@gmail.com. Please allow up to 72 hours for a response.